Delivery Options

All orders will be dispatched by Partridges (Fulfilment partner of Carers UK) as soon as possible by either Royal Mail or by our designated courier according to the final destination, value, weight, urgency and the selected service.

At the basket stage, you can select your preferred method of dispatch according to how soon you need the products.

Dispatches by Royal Mail UK and Overseas – All items will be sent second class and tracking is not available.

UK courier service – All dispatches will be sent by our designated UK courier DPD. Tracking is available for these orders and the tracking number will be sent along with your dispatch confirmation email. To track an order, enter your tracking code at www.dpd.co.uk

Delivery Schedule

United Kingdom

All orders will generally be dispatched within 1-2 working days on receipt of payment and every effort will be made to deliver goods to UK destinations within 7 working days, subject to stock.

If stock is unavailable at the time of order, you can place a pre-order and the product page will detail when the item will next be despatched.

UK delivery times may also be extended to any destination in the Scottish Highlands, Northern Ireland and any offshore British islands.

For urgent UK orders a same day dispatch, with delivery on the next working day, is available at an additional charge. Also for an additional charge, AM deliveries, Saturday deliveries or specified delivery days can be arranged.

For large bulk orders contact Partridges for delivery charges and timescales on 01933 221781 or orders@shopcarersuk.org

Outside of the United Kingdom

All orders will generally be dispatched within 1-2 working days and every effort will be made to deliver goods within 14 - 21 working days, subject to stock.

Any deliveries outside of the UK are subject to customs clearance which may delay the delivery schedule. A duty or tax fee may be levied on the value of the goods being delivered once the goods reach the country of delivery, you will be contacted by the courier if this is applicable and with instructions on how to make payment. For more information please contact your local customs office.

Proof of Delivery

There is no need to sign for orders sent on the standard delivery service by Royal Mail, if your order has been dispatched by courier a signature on delivery will be required. The signature does not have to be the purchaser. If no-one is available to sign for the parcel, an ‘Attempted Delivery Card’ will be left and you can arrange for the collection or re-delivery at another time.